Privacy Policy
This Privacy Policy describes how Lot Sidekick LLC, a Washington limited liability company ("Lot Sidekick," "we," "us," or "our") collects, uses, and protects information in connection with our website (lotsidekick.com), our application (app.lotsidekick.com), and our billing and communication services for manufactured-home communities, RV parks, and campgrounds (collectively, the "Services").
Lot Sidekick provides software that park owners and operators ("Park Owners") use to bill and communicate with their residents and tenants ("Residents").
1. Our Role
For personal information about Residents that Park Owners upload, or that we process to provide billing and messaging on a Park Owner's behalf, the Park Owner is the data controller and Lot Sidekick acts as a service provider/processor. We process that information only to provide the Services under our agreement with the Park Owner and do not use it for our own purposes. Residents should direct requests to access, correct, or delete their information to their Park Owner; we will assist the Park Owner in responding.
For Park Owner account data and information collected from visitors to our website, Lot Sidekick is the controller and this policy describes our practices directly.
2. Information We Collect
From Park Owners: name, email address, phone number, business and park information, billing details, and account credentials.
About Residents (provided by Park Owners or by Residents directly): name, lot or site number, mailing address, phone number, email address, rent and utility billing records, meter readings, and payment history.
Payment information: Payment card and bank account details are collected and processed directly by our third-party payment processors, which are PCI-DSS compliant. Lot Sidekick does not store full payment card numbers; we receive limited information such as payment status, amount, date, and the last four digits of the payment method.
Automatically: standard technical data such as IP address, browser type, device information, and usage data collected through cookies (see Section 7), used to operate and improve the Services.
3. How We Use Information
We use information to:
- Provide, operate, and improve the Services, including generating rent and utility bills and tracking payments;
- Enable Park Owners to communicate with their Residents, including by SMS/text message where the Resident has opted in;
- Process payments and maintain billing records;
- Provide customer support;
- Comply with legal obligations and enforce our Terms and Conditions.
4. SMS/Text Messaging
Lot Sidekick operates a text messaging program that Park Owners use to send messages to Residents who have opted in. Messages are sent by your Park Owner — the community where you reside — via the Lot Sidekick platform, and each message identifies the community it is sent from. Messages are informational and relate to your tenancy and account: rent reminders, utility and water billing notices, payment confirmations, and community or operational notices. The program is not used to send marketing or promotional messages.
- Consent: Residents receive text messages only after opting in — through an online form or a consent checkbox that is never pre-checked, a separately signed or initialed written consent disclosure, or by texting a keyword to their community's number. Consent to receive text messages is not a condition of tenancy or of any purchase.
- Message frequency: Message frequency varies with your park's billing cycle and account activity; recurring messages are typically 1–6 per month.
- Cost: Message and data rates may apply. Charges are billed by your mobile carrier.
- Opt-out: You can opt out at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT) to any message, or by any other reasonable method — including emailing [email protected] or notifying your Park Owner. We honor opt-out requests as soon as practicable and in all cases within ten (10) business days. After you opt out, you will receive one final message confirming that you have been unsubscribed. To rejoin, opt in again as you did the first time or text START or UNSTOP.
- If you opt out: Opting out does not affect your tenancy or your obligation to pay amounts you owe, and will not by itself cause you to incur any fee. Your Park Owner will continue to make bills and any required notices available to you by other means.
- Help: Reply HELP to any message, or contact us at [email protected], for assistance.
- Not a legal notice channel: Text messages sent through the program are courtesy communications only and are not legal notices. Any notice that law requires to be in writing or served in a particular manner (such as rent increase, rule change, or termination notices) will be delivered separately by your Park Owner in the form the law requires.
Full messaging terms are available at https://lotsidekick.com/terms.
5. Mobile Information Is Not Shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties for any purpose; information sharing to subcontractors in support services (such as customer service and message delivery) is permitted only to the extent necessary to provide the messaging service. All other use and sharing categories described in this policy, including Section 6, exclude text messaging originator opt-in data and consent. We use your opt-in information only to run the text messaging program — to send the messages you signed up for and to honor your opt-out.
6. How We Share Other Information
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under U.S. state privacy laws. We share information only:
- With the relevant Park Owner — billing and contact information about a Resident is visible to the Park Owner of the community the Resident belongs to;
- With service providers that help us operate the Services (such as payment processors, cloud hosting providers, and telecommunications carriers), solely to perform services on our behalf under confidentiality obligations;
- For legal reasons, when required by law, subpoena, or to protect the rights, safety, or property of Lot Sidekick, our users, or others;
- In a business transfer, such as a merger or acquisition, in which case this policy will continue to apply to the transferred information (and text messaging opt-in data and consent remain subject to Section 5 and will not be shared or used for marketing or promotional purposes).
7. Cookies and Do Not Track
We use essential cookies to operate the Services (such as keeping you signed in) and limited analytics to understand usage. We do not use third-party advertising cookies on our website, and we do not permit third parties to collect personal information about your online activities over time and across different websites when you use our Services. Some browsers transmit "Do Not Track" signals; our Services do not currently respond to them. You can block or delete cookies in your browser settings, though parts of the Services may not function without essential cookies.
8. Data Retention and Security
We retain information for as long as needed to provide the Services and meet legal and accounting obligations. In deciding how long to keep information, we consider the duration of the Park Owner's subscription, statutory record-keeping and tax requirements, and the need to resolve billing disputes. Resident data is deleted or returned after a Park Owner's account closes, subject to legal retention requirements.
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security breach affects Resident information we maintain on a Park Owner's behalf, we will notify that Park Owner without undue delay so it can meet its legal notification obligations.
9. Your Choices and Rights
- Text messages: Opt out at any time by any of the methods described in Section 4.
- Email: Unsubscribe using the link in any marketing email.
- Access, correction, and deletion: Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to appeal a refusal. Residents: because your Park Owner controls your billing records, please submit requests to your Park Owner; we will assist them in responding. Park Owners and website visitors may contact us at [email protected]. We do not discriminate against anyone for exercising privacy rights.
- Nevada residents may submit questions about the sale of covered information (which we do not engage in) to [email protected].
10. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. For material changes, we will provide advance notice by email or through the Services, and we will not apply material changes retroactively to previously collected information without consent where required by law.
12. Contact Us
Lot Sidekick LLC
Email: [email protected]
Web: https://lotsidekick.com/contact